PMP (Global)

What you will practice:

Leadership and interpersonal skills: team leadership, conflict management, stakeholder collaboration, mentoring, and emotional intelligence.

• Task 1: Manage conflict
• Interpret the source and stage of the conflict
• Analyze the context for the conflict
• Evaluate, recommend, and reconcile the appropriate conflict resolution solution
• Task 2: Lead a team
• Set a clear vision and mission
• Support the team's varied experiences and perceptions
• Value servant leadership (e.g., relate the tenets of servant leadership to the team)
• Determine an appropriate leadership style (e.g., directive, collaborative)
• Inspire, motivate, and influence team members and stakeholders (e.g., team contract, social contract, reward system)
• Analyze team members' and stakeholders' influence
• Distinguish various options to lead various team members and stakeholders
• Task 3: Support team performance
• Appraise team member performance against key performance indicators
• Support and recognize team member growth and development
• Determine appropriate feedback approach
• Verify performance improvements
• Task 4: Empower team members and stakeholders
• Organize around team strengths
• Support team task accountability
• Evaluate demonstration of task accountability
• Determine and bestow level(s) of decision-making authority
• Task 5: Ensure team members and stakeholders are adequately trained
• Determine required competencies and elements of training
• Determine training options based on training needs
• Allocate resources for training
• Measure training outcomes
• Task 6: Build a team
• Appraise stakeholder skills
• Deduce project resource requirements
• Continuously assess and refresh team skills to meet project needs
• Maintain team and knowledge transfer
• Task 7: Address and remove impediments, obstacles, and blockers for the team
• Determine critical impediments/obstacles/blockers for the team
• Prioritize critical impediments/obstacles/blockers for the team
• Use network to implement solutions to remove impediments/obstacles/blockers for the team
• Reassess continually to ensure impediments/obstacles/blockers are being addressed
• Task 8: Negotiate project agreements
• Analyze the bounds of the negotiations for agreement
• Assess priorities and determine ultimate objective(s)
• Verify objective(s) of the project agreement is met
• Participate in agreement negotiations
• Determine a negotiation strategy
• Task 9: Collaborate with stakeholders
• Evaluate engagement needs for stakeholders
• Optimize alignment between stakeholder needs/expectations and project objectives
• Build trust and influence stakeholders to accomplish project objectives
• Task 10: Build shared understanding
• Break down situation to identify the root cause of a misunderstanding
• Survey all necessary parties to reach consensus
• Support outcome of parties' agreement
• Investigate potential misunderstandings
• Task 11: Engage and support virtual teams
• Examine virtual team member needs (e.g., environment, geography, culture, global, etc.)
• Investigate alternatives (e.g., communication tools, colocation) for virtual team member engagement
• Implement options for virtual team member engagement
• Continually evaluate effectiveness of virtual team member engagement
• Task 12: Define team ground rules
• Communicate organizational principles with team and external stakeholders
• Establish an environment that fosters adherence to the ground rules
• Manage and rectify ground rule violations
• Task 13: Mentor relevant stakeholders
• Allocate the time to mentoring
• Recognize and act on mentoring opportunities
• Task 14: Promote team performance through the application of emotional intelligence
• Assess behavior through the use of personality indicators
• Analyze personality indicators and adjust to the emotional needs of key project stakeholders

Tip: After topic practice, do mixed sets under time pressure and review missed questions immediately.

What you will practice:

Technical project management practices: planning, execution, delivery, change, risk, schedule, budget, scope, quality, procurement, governance, and closure.

• Task 1: Execute project with the urgency required to deliver business value
• Assess opportunities to deliver value incrementally
• Examine the business value throughout the project
• Support the team to subdivide project tasks as necessary to find the minimum viable product
• Task 2: Manage communications
• Analyze communication needs of all stakeholders
• Determine communication methods, channels, frequency, and level of detail for all stakeholders
• Communicate project information and updates effectively
• Confirm communication is understood and feedback is received
• Task 3: Assess and manage risks
• Determine risk management options
• Iteratively assess and prioritize risks
• Task 4: Engage stakeholders
• Analyze stakeholders (e.g., power interest grid, influence, impact)
• Categorize stakeholders
• Engage stakeholders by category
• Develop, execute, and validate a strategy for stakeholder engagement
• Task 5: Plan and manage budget and resources
• Estimate budgetary needs based on the scope of the project and lessons learned from past projects
• Anticipate future budget challenges
• Monitor budget variations and work with governance process to adjust as necessary
• Plan and manage resources
• Task 6: Plan and manage schedule
• Estimate project tasks (milestones, dependencies, story points)
• Utilize benchmarks and historical data
• Prepare schedule based on methodology
• Measure ongoing progress based on methodology
• Modify schedule, as needed, based on methodology
• Coordinate with other projects and other operations
• Task 7: Plan and manage quality of products and deliverables
• Determine quality standard required for project deliverables
• Recommend options for improvement based on quality gaps
• Continually survey project deliverable quality
• Task 8: Plan and manage scope
• Determine and prioritize requirements
• Break down scope (e.g., WBS, backlog)
• Monitor and validate scope
• Task 9: Integrate project planning activities
• Consolidate the project/phase plans
• Assess consolidated project plans for dependencies, gaps, and continued business value
• Analyze the data collected
• Collect and analyze data to make informed project decisions
• Determine critical information requirements
• Task 10: Manage project changes
• Anticipate and embrace the need for change (e.g., follow change management practices)
• Determine strategy to handle change
• Execute change management strategy according to the methodology
• Determine a change response to move the project forward
• Task 11: Plan and manage procurement
• Define resource requirements and needs
• Communicate resource requirements
• Manage suppliers/contracts
• Plan and manage procurement strategy
• Develop a delivery solution
• Task 12: Manage project artifacts
• Determine the requirements (what, when, where, who, etc.) for managing the project artifacts
• Validate that project information is kept up to date (i.e., version control) and accessible to all stakeholders
• Continually assess the effectiveness of the management of the project artifacts
• Task 13: Determine appropriate project methodology/methods and practices
• Assess project needs, complexity, and magnitude
• Recommend project execution strategy (e.g., contracting, finance)
• Recommend a project methodology/approach (i.e., predictive, agile, hybrid)
• Use iterative, incremental practices throughout the project life cycle (e.g., lessons learned, stakeholder engagement, risk)
• Task 14: Establish project governance structure
• Determine appropriate governance for a project (e.g., replicate organizational governance)
• Define escalation paths and thresholds
• Task 15: Manage project issues
• Recognize when a risk becomes an issue
• Attack the issue with the optimal action to achieve project success
• Collaborate with relevant stakeholders on the approach to resolve the issues
• Task 16: Ensure knowledge transfer for project continuity
• Discuss project responsibilities within team
• Outline expectations for working environment
• Confirm approach for knowledge transfers
• Task 17: Plan and manage project/phase closure or transitions
• Determine criteria to successfully close the project or phase
• Validate readiness for transition (e.g., to operations team or next phase)
• Conclude activities to close out project or phase (e.g., final lessons learned, retrospective, procurement, financials, resources)

Tip: After topic practice, do mixed sets under time pressure and review missed questions immediately.

What you will practice:

Business context: compliance, benefits and value delivery, external environment impacts, and organizational change.

• Task 1: Plan and manage project compliance
• Confirm project compliance requirements (e.g., security, health and safety, regulatory compliance)
• Classify compliance categories
• Determine potential threats to compliance
• Use methods to support compliance
• Analyze the consequences of noncompliance
• Determine necessary approach and action to address compliance needs (e.g., risk, legal)
• Measure the extent to which the project is in compliance
• Task 2: Evaluate and deliver project benefits and value
• Investigate that benefits are identified
• Document agreement on ownership for ongoing benefit realization
• Verify measurement system is in place to track benefits
• Evaluate delivery options to demonstrate value
• Appraise stakeholders of value gain progress
• Task 3: Evaluate and address external business environment changes for impact on scope
• Survey changes to external business environment (e.g., regulations, technology, geopolitical, market)
• Assess and prioritize impact on project scope/backlog based on changes in external business environment
• Recommend options for scope/backlog changes (e.g., schedule, cost changes)
• Continually review external business environment for impacts on project scope/backlog
• Task 4: Support organizational change
• Assess organizational culture
• Evaluate impact of organizational change to project and determine required actions
• Evaluate impact of the project to the organization and determine required actions

Tip: After topic practice, do mixed sets under time pressure and review missed questions immediately.