Checkpoint ESL: Functional Writing (Real-Life Purposes)
Question 1 of 5
Time left:
00:00
✓
Free Checkpoint ESL Q & A Practice
1 of 5 free Checkpoint-standard exercises in this section
Read the writing task.
Writing task
You ordered a pair of running shoes from an
online store, SportsHub. When the package
arrived on March 3, the shoes were the wrong
size, and one shoe had a torn sole.
Write an email to the store's customer
service team. Explain the problem and ask
for a refund.
Which is the
most effective opening
for the email, after “Dear Customer Service Team,”?
Select one option.
A
Hey! You guys totally messed up my order and I'm really mad about it.
B
I hope you are well. I have always liked your store and your website is very nice.
C
I am writing about some shoes. They are not good.
D
Your company is the worst I have ever used, and I will tell all my friends never to buy from you.
E
I am writing to complain about an order of running shoes (order no. 48213) that I received on March 3, which arrived in the wrong size and damaged.
Submit
You have used 0 of 1 attempt
Show Explanation
Next
▶